Services

Access

The first part of attracting customers from the disability community is ensuring they can reach your services. Is your business accessible to all customers? Would you know what to do if a customer had issues with access? Does your business comply with current legal legislation?

 

What can you expect from using our access auditing service?

Purple Reach can provide an overview of your current standing in relation to The Equality Act, Reasonable Adjustments, Building Regulations, British Standards and more. This overview will be contained in a detailed, confidential report highlighting the prioritised recommendations (ranging from Urgent to Good Practice) and a straightforward guide on the best way to implement these.

 

If you are interested, or would like to find out more about how our access auditing service could benefit your business, do not hesitate to contact us.

 

Mystery Shopping

Does your business appeal to the disability community? Are you and your staff offering an inclusive service? Small changes can have a profound effect on your business and the community it serves. Purple Reach is here to help you identify aspects which can boost your business and attract this under served, yet highly lucrative market.

 

Mystery shopping enables you to assess your business from the customer’s perspective, assisting you to identify what is working well and areas that could benefit from development. Learning in this way enables your organisation to evaluate how your business approaches disability and appraise the quality of service offered. This allows you to build stronger relationships with existing customers, attracting new business and identify any training needs of your organisation.

 

After completing the mystery shop, what can you expect?

Report

Recommendations

Specific advice on training needs uncovered

Environment Accessibility

Physical Accessibility

Staff Service Review

 

This report and the team’s findings will be strictly confidential and we will work with you to best achieve the outcomes and recommendations of the report. If you are interested, or have questions about our mystery shopping service do not hesitate to contact us.

Consultancy

Purple Reach has a wealth of knowledge in the field of disability consultancy, both from a business perspective and from personal experience. Our support is tailored to the individual needs of your business and we will work with you in the areas identified towards improving your service and achieving your desired outcomes.

 

Training

Purple Reach offers a variety of different training and awareness courses ranging from basic disability understanding, to more specific bespoke training courses tailored to individual needs and explicit learning outcomes. These include but not exclusive to:

Understanding Disability Awareness Training

Understanding Disability for Businesses

Understanding Disability for Community Groups

Are you a member of or do you help run a community group? Are you interested in encouraging young people with disabilities to take part? Or perhaps you already have a young person with a disability attending and want to know how to be more inclusive? Then ‘Understanding Disability - Community Clubs For All’ is for you!

Together, we will work through and discuss the main issues faced by young people with disabilities when thinking about attending a youth club or community group. Understanding what you will need to consider to make your club welcoming and inclusive. We will discuss the importance of communication; including common communication issues, acceptable and appropriate language, and the role of the media; how it shapes our understanding of disability.

On completing this course we would like you to go away with practical tips on how to be more inclusive including information on further support available. More importantly how making your club more inclusive benefits everyone!

Understanding Disability Bespoke Training Course Prices available upon application

Consultancy 

Purple Reach has a wealth of knowledge in the field of disability consultancy, both from a business perspective and from personal experience. Our support is tailored to the individual needs of your business and we will work with you in the areas identified towards improving your service and achieving your desired outcomes.

Training 

Purple Reach offers a variety of different training and awareness courses ranging from basic disability understanding, to more specific bespoke training courses tailored to individual needs and explicit learning outcomes. These include but not exclusive to:

Understanding Disability Awareness Training

Understanding Disability for Businesses

Understanding Disability for Community Groups

Are you a member of or do you help run a community group? Are you interested in encouraging young people with disabilities to take part? Or perhaps you already have a young person with a disability attending and want to know how to be more inclusive? Then ‘Understanding Disability - Community Clubs For All’ is for you!

Together, we will work through and discuss the main issues faced by young people with disabilities when thinking about attending a youth club or community group. Understanding what you will need to consider to make your club welcoming and inclusive. We will discuss the importance of communication; including common communication issues, acceptable and appropriate language, and the role of the media; how it shapes our understanding of disability.

On completing this course we would like you to go away with practical tips on how to be more inclusive including information on further support available. More importantly how making your club more inclusive benefits everyone!

Understanding Disability Bespoke Training Course Prices available upon application.

Access

The first part of attracting customers from the disability community is ensuring they can reach your services. Is your business accessible to all customers? Would you know what to do if a customer had issues with access? Does your business comply with current legal legislation?

What can you expect from using our access auditing service?

Purple Reach can provide an overview of your current standing in relation to The Equality Act, Reasonable Adjustments, Building Regulations, British Standards and more. This overview will be contained in a detailed, confidential report highlighting the prioritised recommendations (ranging from Urgent to Good Practice) and a straightforward guide on the best way to implement these.

If you are interested, or would like to find out more about how our access auditing service could benefit your business, do not hesitate to contact us.

Mystery Shopping

Does your business appeal to the disability community? Are you and your staff offering an inclusive service? Small changes can have a profound effect on your business and the community it serves. Purple Reach is here to help you identify aspects which can boost your business and attract this under served, yet highly lucrative market.

Mystery shopping enables you to assess your business from the customer’s perspective, assisting you to identify what is working well and areas that could benefit from development. Learning in this way enables your organisation to evaluate how your business approaches disability and appraise the quality of service offered. This allows you to build stronger relationships with existing customers, attracting new business and identify any training needs of your organisation.

After completing the mystery shop, what can you expect?

Report

Recommendations

Specific advice on training needs uncovered

Environment Accessibility

Physical Accessibility

Staff Service Review

This report and the team’s findings will be strictly confidential and we will work with you to best achieve the outcomes and recommendations of the report. If you are interested, or have questions about our mystery shopping service do not hesitate to contact us.

Call / SMS 07950564898