Is your business accessible to all customers? Would you know what to do if a customer had issues with access? Does your business comply with current legal legislation?
We provide you with an overview of your current standing in relation to The Equality Act, Reasonable Adjustments, Building Regulations, British Standards and more.
This detailed, confidential report highlights the recommendations in priority from Urgent to Good Practice and provides a straightforward guide on how implement these.
We offer a variety of different courses from basic disability understanding to more bespoke courses tailored to individual needs and explicit learning outcomes.
Purple Reach has a wealth of knowledge in the field of disability consultancy, both from a business perspective and from personal experience.
Our support is tailored to the individual needs of your business and we will work with you in the areas identified towards improving your service and achieving your desired outcomes.
Mystery shopping enables you to assess your business from the customer’s perspective.
This will identify what is working well and areas that could benefit from development.
This will help to build stronger relationships with existing customers, attract new business and identify any training needs.
After completing the mystery shop,
you can expect the following:
- Confidential Report
- Specific advice on training needs uncovered
- Environment Accessibility
- Physical Accessibility
- Staff Service Review